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Connor Sutherland

How To Empower Leadership and Accountability As A Manager


Imagine you’re the captain of a ship. 


To ensure your crew is motivated and your journey successful, you can’t just bark orders and micromanage every task. 


Instead, you need to trust your crew, empower them, and give them the autonomy to make decisions in their areas of expertise. 


This isn’t just about delegation; it’s about creating an environment where your team feels safe, valued, and trusted.


The Importance of a Safe Environment


The first step in empowering leadership is fostering a sense of safety. 


When employees feel safe, they are more likely to take risks, innovate, and put in their best effort without fear of retribution.


Simon Sinek often says, "When people feel safe, they work better together and are more willing to go the extra mile." 


This safety comes from leaders who show empathy, actively listen, and protect their team from external threats.


Trust and Empowerment: 


Trust is fundamental. 


Leaders must show that they trust their employees to make the right decisions. This can be challenging, especially if you’re used to controlling every detail. 


However, giving your team autonomy means you trust their judgment and capabilities. 


When employees feel trusted, their engagement and commitment to their work significantly increase.


Practical Steps to Implement Empowering Leadership


Define Clear Goals and Expectations:


Clearly communicate the vision and objectives of the organization. 


When employees understand the bigger picture and their role within it, they are more motivated to take ownership of their tasks.


Clear communication ensures that everyone is moving in the same direction, fostering a sense of purpose and unity within the team.


Practical Steps:


  • Develop a Clear Vision Statement: The vision should be concise and inspiring, encapsulating the organization's long-term goals and values.

  • Regularly Communicate Goals: Use meetings, emails, and company updates to keep everyone informed about the current objectives and progress. This ensures that everyone is aligned and understands the priorities.

  • Interactive Sessions: Hold regular Q&A sessions or town hall meetings where employees can ask questions and provide feedback about the company's direction. This transparency builds trust and clarity.


Define Clear Goals and Expectations:


Employees need to know what is expected of them to feel confident and take ownership of their tasks. 


Clear goals and expectations reduce ambiguity and help employees focus on what’s important.


Practical Steps:


SMART Goals: Ensure that goals are Specific, Measurable, Achievable, Relevant, and Time-bound. This makes them easier to understand and track.


Role Clarity: Clearly define each employee's role and responsibilities. When everyone knows their responsibility, they can work more efficiently.


Regular Check-Ins: Schedule frequent one-on-one meetings to discuss progress, address challenges, and adjust goals as necessary. This keeps everyone on track and provides an opportunity for continuous feedback.


Sales teams drive results by having clear monthly targets and regular check-ins to discuss progress and strategies. 


This structure helps team members stay focused and motivated, knowing exactly what they need to achieve and how it contributes to the company's revenue goals.



Provide Resources and Support: 


Equip your team with the necessary tools, resources, and training they need to succeed. 


Support them through regular check-ins and be available to guide them without micromanaging.


Practical Steps:


Training Programs: Offer ongoing training and development opportunities to help employees build the skills they need to excel in their roles.


Access to Tools: Provide the necessary tools and technologies that facilitate efficient work. This could include software, equipment, and other resources.


Supportive Environment: Encourage a culture of support where employees feel comfortable seeking help and sharing ideas. This can be fostered through team-building activities and open-door policies.


A customer service team might receive regular training on the latest product updates and customer interaction techniques to increase customer engagement and ROI. 


Providing them with quality CRM tools can also help streamline their work and improve customer satisfaction.


When employees are equipped with the right resources and support, they can perform their tasks more effectively and confidently. 


This empowerment leads to higher productivity, better quality of work, and a more proactive approach to problem-solving.


A supportive environment also enhances job satisfaction and reduces turnover.


Encourage Decision-Making:


Encourage your employees to make decisions within their areas of responsibility. This not only builds their confidence but also cultivates a sense of ownership and accountability.


Celebrate Initiative and Successes: 


Recognize and celebrate when employees take initiative and achieve success. This reinforces positive behaviour and shows the team that their efforts are valued.


Create a Culture of Continuous Improvement: 


Encourage a growth mindset where failures are seen as learning opportunities. This mindset shift can lead to more innovation and resilience within the team.


Practical Steps:


Decentralize Decision-Making: Give teams the authority to make decisions that affect their work. This reduces bottlenecks and empowers employees to act quickly.


Provide Guidelines: Offer clear guidelines and boundaries for employees to make decisions. This ensures alignment with the company’s values and goals while giving them the freedom to act.


Celebrate Initiative: Recognize and celebrate when employees take initiative and make good decisions. This reinforces the behaviour and encourages others to do the same.


Example: In a creative agency, team members might be given the autonomy to make creative decisions on client projects without waiting for managerial approval. This not only speeds up the process but also fosters innovation and a sense of ownership.


Desired Outcome:

When employees are empowered to make decisions, they feel a greater sense of ownership and responsibility for their work. 


This autonomy boosts motivation and encourages innovative thinking, leading to more efficient and effective solutions. 


A compelling example of empowering leadership is seen in the story of a former U.S. Navy submarine captain who transformed his vessel's performance by encouraging his crew to think like leaders and take control of their actions. 


This approach led to significant improvements in performance and morale, illustrating the effectiveness of empowering leadership and autonomy.


Final Thoughts


Empowering leadership is about more than just delegation; it's about fostering a supportive, trust-based environment where employees feel valued and capable. 


By clearly communicating the vision, defining goals, providing resources, and encouraging decision-making, leaders can create a motivated and productive workforce.


Unlock your team's hidden potential with a FREE strategy session.

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