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Running a business can feel like a juggling act, especially when trying to balance growth, quality, and your personal life.
But what if there was a way to streamline your operations, maintain high standards, and still have time for the things you love?
In a recent interview, Mark Taylor, a born-and-bred Bay of Plenty builder, shares his 18-year journey from working job-by-job to running a high-end renovation business.
His secret? A relentless focus on systematisation, efficiency, and a commitment to creating a balanced lifestyle.
Here’s what you can learn from Mark’s story and how to apply his strategies to your business.
1. Embracing Systemisation to Overcome Chaos
When Mark first launched his business, he quickly realised he was spending too much time putting out fires and responding to day-to-day demands.
He knew there had to be a better way to manage his operations and take control of his growth.
The turning point came when he decided to invest his last savings into business coaching, determined to make or break his future. He rolled the dice and went all in.
The result? He began implementing systems that would transform every aspect of his operations.
From sales and client management to project execution, Mark built step-by-step processes that provided clarity and consistency.
“Systematisation starts with creating an A-Z process,” Mark explains. “You break it down into sections and stages, making it easier for everyone involved, from the tradesmen to the clients.”
2. The Power of the Default Diary: Planning for Maximum Efficiency
One of Mark's most effective tools is his "default diary" — a structured schedule that maps out every task and project in advance.
By planning ahead and sticking to a calendar, he ensures his team is always aligned with their goals and deadlines.
“At first, it was hard to stick to a routine,” Mark admits. “But once you commit, it becomes a habit, and you start to see how much time you’ve been wasting.”
This approach allows him to maximise output by ensuring every client fits into his schedule, rather than the other way around.
It’s a powerful reminder that planning isn’t just about setting goals; it’s about creating a roadmap to achieve them.
3. Building a Trustworthy Team and Creating a Positive Work Culture
For many business owners, stepping back and trusting others to handle key tasks can be daunting. Mark experienced this himself, always feeling the need to be on-site and in control.
Over time, however, he learned the value of empowering his team and trusting them to deliver results.
Mark started by outlining clear tasks for his team members each week and fostering a culture where feedback and continuous improvement were encouraged.
His team members now regularly check to-do lists, upload progress photos, and communicate openly about any challenges they face.
“Introducing subcontractors to clients and creating a unified team was my biggest fear,” Mark recalls. “But by being proactive and involving them in the process, we built trust and created a cohesive team dynamic.”
4. Continuous Improvement: The Key to Scaling Up
Mark’s journey from building fences and decks to handling high-end renovations with intricate designs has been marked by a constant drive for improvement.
He loves revisiting old systems and finding new ways to make them more efficient, whether it's through refining sales processes or enhancing project management tools.
“There’s always room for improvement,” Mark emphasizes. “I listen to my team’s feedback, upgrade our systems, and adapt to new challenges. That’s how we stay ahead.”
This mindset of continuous improvement has not only helped Mark scale his business but also allowed him to maintain a reputation for high standards and quality work.
His clients appreciate the proactive approach, knowing they are in good hands with a team committed to excellence.
5. Creating Opportunities and Building a Lasting Legacy
Beyond building a profitable business, Mark is focused on creating opportunities for others, especially young tradespeople.
He believes in strengthening relationships, helping the youth, and passing work on to those he trusts.
“Working on what I can see in front of me – relationships, systems, and opportunities – is key,”
Key Takeaways for Aspiring Business Owners
Mark Taylor’s story is a powerful example of how a commitment to systems, planning, and team empowerment can transform a business.
Here are three actionable lessons you can apply to your own journey:
Systemise Everything: Start by creating step-by-step processes for all key areas of your business. Break them down into manageable sections and stages to improve efficiency and clarity.
Plan and Prioritise: Use a default diary or calendar to map out your tasks and projects in advance. Stick to your plan to maximize productivity and free up time for what matters most.
Build Trust and Encourage Feedback: Create a positive work culture by trusting your team, outlining clear tasks, and encouraging open communication. Listen to feedback and use it to improve your processes continuously.
Final Thoughts
Mark’s journey is a testament to the power of determination, risk-taking, and strategic thinking.
By focusing on systematisation and efficiency, he has built a thriving business that supports his professional goals and his family’s well-being.
If you’re looking for ways to bring more order and growth into your business, take a page from Mark Taylor’s book.
Start with systems, embrace routine, and always be open to improvement.
To dive deeper into Mark’s story and learn more about his strategies, watch the full interview.
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